How can we help?
Questions about your sale
Pricing, offers, contracts and disclosures go to the licensed agent for your state. Sign in, then tap Help on any screen and choose “Ask your agent”.
Sign in →Questions about the app or your account
Sign in, tap Help on any screen and choose “Message support”. We reply in the same thread and send you an alert.
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Most first questions are answered on our Resources page: what it costs, how HomeScan works, and what your agent does.
Read the answers →Are you a licensed agent?
See which states still need an agent and sign up to list homes with Get Listed.
For agents →
How Get Listed works
- How HomeScan worksWalk your home room by room with your phone. The camera checks light, blur and level as you go, and you can retake any photo.
- Who sees your photosBefore anything goes public, photos that show people, family pictures, documents, screens or license plates come to you to keep, leave off the listing, or retake.
- Sending your listing to your agentWhen your details, documents and photos are ready, you send the listing to your agent to review. If they ask for changes, you'll see each one on your Documents page.
- How your listing gets on the MLSAfter your agent approves the listing, they enter it in the MLS. You'll see “Submitted to the MLS”, then “Your listing is live”.
- ShowingsSet your showing hours and notice, approve requests or let them confirm automatically, and choose how visitors get in. Access details go only to confirmed visitors.
- OffersBuyers' agents send offers from your property website. Compare them side by side, then accept, counter or decline. You decide; your agent can talk any offer through with you.
- Your closing timelineWhen you accept an offer, a dated closing timeline appears with each step and who it's waiting on. Never act on wiring instructions from an email or message.
- Documents and signingYour Documents page lists what your state and your agent's firm require for your home. Forms are filled in from the facts you've confirmed, and you sign online.
- Alerts, emails and textsChoose which alerts reach you by email, text or push. Texts go only to a number you confirmed and agreed to; anything not urgent waits until 8am–9pm.
- Your account and your dataOn Account you can change your details, see where you're signed in and sign out a device, download everything we hold, or ask us to delete your account.
- Your property website and marketing kitWhen your listing goes live, your home gets its own website with photos, details and showing and offer forms, plus a flyer, social images and a QR code.
- Adding a co-sellerInvite anyone else on the title from the People page. They get an email link that works for 14 days, and join your home as a co-seller.
Technical support can explain how Get Listed works, but can't give advice about pricing, contracts or your legal obligations. Those questions go to your agent.